The Logistics Supervisor is responsible for supervising daily logistics and distribution operations to support the timely, accurate, and compliant delivery of products from the assembly process to clients and patients. This role provides hands-on operational leadership, supports multi-site logistics activities, and works closely with the Logistics Manager to ensure service excellence, employee engagement, and adherence to Bayshore Specialty Rx policies and procedures. The Logistics Supervisor supports driver scheduling, routing optimization, systems utilization, and operational reporting while maintaining a high standard of quality, safety, and customer service.

DUTIES AND RESPONSIBILITIES

The following are areas of responsibility and sample tasks of the types of activities and delegation required to complete the responsibilities. Other tasks or responsibilities may be assigned as required

Operational Coordination

· Coordinate the transfer of completed orders from assembly to logistics operations.

· Assess daily and anticipate workload through collaboration with intake, assembly, and branch teams.

· Utilize logistics and warehouse systems to monitor expected delivery volumes and timelines.

· Guide assembly and intake teams regarding workflow, delivery sequencing, and operational priorities.

· Establish and maintain designated staging areas to support efficient delivery preparation.

Delivery Planning and Execution

· Review and validate delivery schedules and routes to ensure alignment with operational capacity and service requirements.

· Consider patient, client, and customer availability when planning driver stops and delivery windows.

· Communicate as required with internal stakeholders, clients, and customers to support service-level commitments.

· Determine appropriate transportation methods, including Bayshore drivers, contracted services, or courier partners.

· Assign, reassign, and update route manifests to respond to changing operational needs.

· Schedule courier pick-ups using approved courier platforms and systems.

· Ensure shipment documentation, packing slips, and manifests are accurate and complete.

Driver Scheduling and Supervision

· Develop and maintain daily driver schedules and route assignments.

· Monitor driver workload, productivity, and route coverage.

· Adjust staffing or routing to address volume fluctuations or operational disruptions.

· Coordinate the transfer of shipments between drivers or routes in cases of non-deliverables.

· Facilitate the pickup and return of pumps, equipment, and waste materials in accordance with established procedures.

· Support visibility of order and delivery status through systems and reporting tools.

Systems, Documentation, and Reporting

· Utilize logistics systems, including WMS, TMS, ERP platforms, GPS tracking, and reporting tools, to monitor performance and compliance.

· Review driver documentation, including manifests, timesheets, GPS travel records, and delivery reports, for accuracy and completeness.

· Identify and escalate operational, system, or service issues to the Logistics Manager, providing recommended corrective actions.

Supervision, Compliance, and Multi-Site Support

· Assist with supervising logistics staff and operations across assigned sites to ensure consistency of service and process adherence.

· Provide operational assistance and remote coordination for multi-site logistics activities.

· Promote Bayshore’s mission, values, and commitment to quality patient and client care.

· Support delegation of work and responsibilities in alignment with established policies and procedures.

· Maintain appropriate administrative, operational, and performance documentation.

· Assist with onboarding, training, and ongoing development of logistics personnel.

· Support resolution of service issues, employee concerns, and operational challenges in collaboration with management.

Other Responsibilities

· Perform additional duties as required to support logistics operations and organizational objectives

Responsibilities Specific to Warehouse and Dex Staff are as follows:

• Willingness to work for extended periods in cold environments (walk-in coolers) while handling and packaging pharmaceutical products.

• Ability to maintain focus, attention to detail, and adherence to GMP or applicable regulatory guidelines, while working in temperature-controlled settings.

• Physical stamina to handle repetitive tasks in cooler conditions, including the use of appropriate PPE.

Qualifications

Education

· High school diploma or equivalent required.

· Post-secondary education in logistics, supply chain management, or a related field is considered an asset.

Experience

· Minimum of 2–3 years’ experience in a logistics, warehouse, or distribution supervisory role, Healthcare experience is an asset.

· Experience supporting operations across multiple locations is an asset.

· Experience coordinating or leading teams of approximately 5–10 employees are preferred.

· Ability to prioritize multiple things at once

Skills and Competencies

· Strong organizational, problem-solving, and decision-making skills.

· Proficiency with logistics and warehouse management systems and related technology.

· Effective interpersonal and communication skills.

· Ability to prioritize tasks and adapt in a fast-paced operational environment.

· Ability to work onsite and provide hands-on operational leadership.

Working Conditions

· Physical requirements include lifting to 50 lbs.; employees must inform their supervisor of any limitations.

· Hours of work may vary depending on business needs. Candidates must be flexible to work Monday–Sunday across all shifts due to the nature of the business.

· This role may involve exposure to materials or chemicals related to logistics operations.

· Noise levels in the work environment are typically moderate.

• Familiarity with Good Manufacturing (GMP) or applicable Regulatory Guidelines, particularly regarding temperature-controlled storage and handling of pharmaceutical products (a must requirement for Warehouse and Dex employees)

Other Skills and Abilities

Employees working in warehouse operations are required to wear and properly use all essential or required personal protective equipment (PPE) as outlined by their department leader and in accordance with the employer’s safety requirements. This obligation applies to current PPE requirements and any future revisions necessary to maintain compliance with applicable occupational health and safety legislation and regulations.