Client Support Specialist - IT Data Centre Operations

Posting Period

Open:          May 15, 2024

Deadline:     May 21, 2024

Non-Union

Department Name

Client Support, Information Technology Services

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital’s Data Centre operations, to ensure availability, performance, security and reliability – including operating procedures, system back ups/restores and system maintenance procedures.

Client Support Specialists must have excellent verbal and written communication skills, a pleasant phone manner, and the ability to communicate effectively with technical and non-technical Clients with varying levels of computer knowledge.

Regular Full-Time

Rate of Pay: $30.16 per hour - $37.72 per hour

Hour of work: 37.5 hours per week

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

Qualifications

• Successful completion of a minimum Two (2) year Community College diploma in Computer Systems/Networking or 2 years equivalent experience as acceptable by hospital
• A+ Hardware Certificate preferred
• Minimum (1) year recent, related experience in a high-volume Help Desk support environment
• Proficient knowledge of general hardware components, software applications, and networking tools
• Demonstrated knowledge of health care specific computer applications
• Demonstrated technical and analytical skills
• Demonstrated proficient problem resolution and troubleshooting skills and aptitude
• Excellent customer service and interaction skills
• Demonstrated strong organizational, record keeping, and time-management skills
• Demonstrated effective communication (both verbal and written)
• Ability to work cooperatively within a team environment
• Demonstrated ability to take the initiative and be resourceful
• Demonstrated commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC’s vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Immunization Requirements

Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis; 
• Provide documentation of the Tuberculosis skin testing (two step); 
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated 
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

 Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.