Temporary Support Analyst - Clinical - Virtual Care

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

Posting Period

Open:        August 21, 2026

Deadline:   September 3, 2026

Non-Union

Department Name

Virtual Care

The Virtual Care Support Analyst - Clinical is a jointly accountable role to LHSC and St. Joseph's under the Virtual Care Program team. The Support Analyst - Clinical plays a crucial role in ensuring the efficient implementation and operation of our virtual care technologies, working closely under the guidance of the Virtual Care Specialist and Change Management Consultants. As the primary point of contact for clinical end-users of virtual care technology, the Support Analyst - Clinical promptly addresses issues, conducts workflow analyses and investigates solutions, escalating to the Virtual Care Specialist and Change Management Consultant as needed. With experience, the Virtual Care Support Analyst - Clinical may take on lead responsibilities for smaller projects and represent the Virtual Care Program team in larger, more complex initiatives as directed by the team leads. Their expertise and dedication contribute significantly to the reliability and effectiveness of our virtual care technologies.

What we offer:

Status: Temporary Full-Time 

Rate of Pay: $36.85 per hour - $46.06 per hour

Duration: Until September 2027

Hours of Work: 37.5 hours per week

Pension Plan (HOOPP)

Career Development & Training Opportunities 

Employee Wellness Initiatives

Qualifications

• Two (2) year College Diploma in Computer Science or health-related field required 
• University Degree preferred 
• PMP Certification, and/or registration/licensing where regulatory body exists preferred
• One (1) to three (3) years recent and related work experience required
• Experience in health care (clinical or clerical/administrative)
• Demonstrated ability to research and analyze a large quantity of diverse information
• Understanding technology and how it can be applied in a healthcare environment
• Proficient at time management and work under pressure
• Proficient in corporate computer applications (MS Office)
• Experience with Cerner Millennium or other clinical applications as applicable to the role an asset
• Demonstrated knowledge of and commitment to the principles of patient and family centred care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values 
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume! 

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Posting: Existing Vacancy 

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or [email protected].

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC. 

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process. 

Remote Work

Please note that while this position is primarily remote, work arrangements are subject to change based on organizational needs and may require occasional or future on-site presence.