Switchboard Operator

Posting Period

Open:         April 6, 2024

Deadline:   April 19, 2024

Non-Union

Department Name

Switchboard Operator 

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Rate of Pay:              $25.16 per hour - $26.98 per hour

Status:          Regular Part-Time

Qualifications

• Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
• Successfully completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call centre
• Recent and related Inbound call centre and/or urgent dispatch experience of one year
• Proficient computer skills including word processing, spreadsheets, and email
• Demonstrated proficient communication skills; both verbal and written
• Advanced Attention to detail
• Demonstrated ability to organize and prioritize work
• Demonstrated ability to problem solve
• Demonstrated excellent customer service skills
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s Vision, Purpose and Values
• Demonstrated ability to attend work on a regular basis

Immunization Requirements:

• Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;  

• Provide documentation of the Tuberculosis skin testing (two step);  

• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated  

• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.