Patient Access Clerk - Bed Management - UH

Posting Period

Open:         April 29, 2025 

Deadline:   May 5, 2025 

Non-Union

Department Name

Bed Management - University Hospital 

Reporting to the Manager of Patient Access and Flow, the Patient Access Clerk is responsible for the hospital's patient flow into, throughout and out of the hospital by accurately processing documentation and communication on the assignment of hospital beds to admissions and transfers. The Patient Access Clerk is also responsible for all surgical and elective bookings. They also schedule, pre-register and check in both inpatients and outpatients and update patient and physician/service information on a frequent basis. Patient Access Clerks also track overall hospital census as well as prompt answering of Intake/Critical calls and coordinating transfers into hospital and confirm appointments, along with repatriations and interfacility transfers within the province, country and nation-wide. They also ensure and correct patient and encounter information is accurate in the system (correct errors made by other staff within the hospital, update addresses, contact information, POA etc.) They will review infection control status of patients to ensure best placement within inpatient areas.

Rate of Pay: $30.70 per hour - $38.37 per hour

Hours of Work: Up to 22 hours per week

Qualifications

• Successful completion of a health care office assistant certificate, or an equivalent combination of education, training and experience as determined by the hospital
• Minimum one (1) year recent, related Hospital experience
• Computer skills including Microsoft Office Suite, Cerner, Electronic Patient Record, Workload Measurement
• Proficient knowledge of hospital admission process
• Ability to organize and prioritize work
• Ability to problem solve
• Proficient verbal and written communication skills
• Demonstrated knowledge of and commitment to the principles of patient and family centred care
• Demonstrated knowledge of and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values
• Demonstrated ability to attend work on a regular basis 

Teaching, Learning and Research 

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities. 

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC?s Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC. 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and 2SLGBTQIA+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that an internal reference check may be conducted as part of the selection process.

Thank you for your interest in this opportunity. Only those applicants selected for an interview will be contacted.