Who We Are
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
Information Technology Services (ITS) is a department within LHSC providing services in the areas of Network and Telecommunications, Helpdesk, Cyber Security, Clinical and Corporate Applications Support, Clinical Informatics, Interface Creation and Support, Device Deployment, and IT Project Management. ITS delivers services to LHSC along with many regional hospital partners and supports more than 20,000 users of computer systems and devices. Our goal is to support and advance clinical care and quality through the deployment and support of innovative technologies.
Posting Period
November 6 - 19, 2025
Job Summary
What the Role is
Reporting to the Director, IT Business Operations, the Manager, ITS Regional Relationships & Business Operations provides leadership and support to serving customers of ITS Services in totality. There are currently 11 customer hospitals across two governance models, this is expected to expand to LHSC's Local Delivery Group (LDG) catchment (32 Hospitals).
The governance models for this agreement requires London Health Sciences Centre (LHSC) to ensure there is a balance between operational day-to-day system/end user support and effective planning for future system advances. The overall services delivery requires proactive communication and anticipation of customer needs. The governance models outline the collaboration required to plan for future system advances. The Manager is accountable to support all aspects of the governance agreements with a focus on customer relationship management. The Manager either leads or supports all committees and teams related to the governance model, including ensuring the operating and strategic planning functions are effective and timely. The Manager is responsible for building relationships within the group of hospitals. This role will continue building internal business operations resources and processes creating a clear and transparent path to navigating ITS and reporting for all service level objects and metrics. The refinement of the business operations work is expected to continuously improve them over time.
The Manager, ITS Regional Relationships and Business Operations directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.
NOTE: This role is required to be on-call, evenings and weekends on a rotational basis.
Qualifications
Who You Are
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills
What Skills Are Needed
- Experience leading and analyzing processes and conducting gap analysis
- Ability to create business plans and models of service that match potential available resources
- Political awareness and astuteness; ability to navigate and differentiate needs of different customer hospitals between acute care, continuing case, and community
- Proven ability to build, manage, and sustain relationships, both internally and externally at various levels of responsibility
- Ability to think strategically from a systems-wide perspective
- Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
- Strong business acumen
- Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
- Lead and drive system transformation
- Develop self and others through teaching, coaching, mentoring and formal development processes
- Strong analytical skills that contribute to effective problem solving and decision-making
What You Will Bring with You
- Successful completion of a recognized baccalaureate degree program in Computer Science, Business, or a related field preferred*
- Related post-graduate education preferred
- Minimum of 3 to 5 years' experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
- Previous management experience preferred
- Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
- Previous experience in negotiations with internal and external customers required
- Demonstrated experience supporting high quality and safe patient care and exceptional patient/family experiences
- Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
- Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
- Demonstrated ability to attend work on a regular basis
*Consideration for an interview will be given to an education and prior experience assessment
Other Information
London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.
LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.
Submission Requirements (please submit as a PDF document)
- Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.
As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.
Immunization Requirements:
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.